Introduction

Prestige Driver is committed to protecting your privacy and your personal data. This privacy policy explains how we collect, use and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and current Belgian legislation.

Identity and contact details of the data controller

• Prestige Driver®
• Address: Belgicastraat 5, 1930 Zaventem
• E-mail: limousine@prestigedriver.be
• Telephone : +32 2 732 23 32

Categories of personal data processed

We collect and process the following categories of personal data:

• Identification data (surname, first name, address, etc.)
• Contact details (telephone number, e-mail address)
• Information on the use of our services (booking history, preferences)
• Location data (when using our services)
• Billing and payment data
• Technical data (IP address, browser identifier, operating system)

Purposes of data processing

We process your personal data for the following purposes:

1. Management and administrative follow-up of customers (invoicing, communications, disputes)
2. Fulfilment of orders and provision of our services
3. Marketing and promotion of our services (with your consent)
4. Improving our services and market research
5. Combating fraud and crime
6. Service quality control

Legal basis for processing

We process your personal data on the following legal bases:

• Performance of a contract to which you are a party
• Compliance with our legal obligations
• Your consent (particularly for direct marketing)
• Our legitimate interests (improving services, fraud prevention)

Data recipients

Your personal data may be shared with :

• Our subsidiaries and partners working on our behalf
• The competent authorities in the cases provided for by law

Access to your data is strictly limited to those persons who need access in order to carry out their duties.

Data retention period

We store your personal data:

• Up to 10 years after the end of our contractual relationship for general data
• 12 months for traffic data

Your rights

In accordance with the RGPD, you have the following rights:

• Right of access to your data
• Right to rectify inaccurate data
• Right to have your data erased ("right to be forgotten")
• Right to restrict processing
• Right to portability of your data
• Right to object to the processing of your data
• Right not to be subject to a decision based exclusively on automated processing.

To exercise these rights, please contact us at: limousine@prestigedriver.be

Right to lodge a complaint

You have the right to lodge a complaint with the Belgian Data Protection Authority:

• Data Protection Authority
• Rue de la Presse 35, 1000 Brussels
• +32 (0)2 274 48 00
• contact@apd-gba.be

Use of cookies and similar technologies

We use cookies and other similar technologies to improve your experience of our website and application. These technologies allow us to:

• Ensure the smooth running of our services
• Remember your preferences
• Analyse the use of our services
• Personalise our offers

You can manage your cookie preferences via your browser settings.

Safety measures

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

Data transfers outside the EU

We do not transfer your personal data outside the European Union.

Changes to the privacy policy

We reserve the right to change this privacy policy at any time. Any changes will be posted on our website and, if material, we will notify you directly.

Contact

If you have any questions about this privacy policy or the processing of your personal data, please contact us at: limousine@prestigedriver.be

By using our services, you consent to the processing of your personal data in accordance with this privacy policy.